Refund policy
Thank you for shopping with Luxikos.
Luxikos is a brand name operated by Nexus Global Trade. All transactions, refunds, and returns are processed under Nexus Global Trade.
1. Return Eligibility
We accept returns within 7 days of delivery under the following conditions:
• The item must be unused and in original condition
• The product must be in its original packaging
• All tags, manuals, and accessories must be included
Items that are used, damaged by the customer, or returned without original packaging may not be eligible for refund.
2. Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Bedding Item & Pillows
• Products damaged due to misuse
3. Return Process
To initiate a return:
- Contact us within 7 days of receiving your order.
- Include your order number and reason for return.
- Our support team will provide return instructions.
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
- Customers are responsible for return shipping charges unless the product is defective or incorrect.
- Shipping fees are non-refundable unless the error was on our part.
We recommend using a trackable shipping service.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item:
• Notify us within 48 hours of delivery
• Provide clear photos of the product and packaging
We will review the case and provide a replacement or refund where applicable.
6. Refund Process
Once we receive and inspect the returned item:
• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
Refund transactions may appear under Nexus Global Trade.
7. Order Cancellation
Orders may be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, cancellation may not be possible.
8. Late or Missing Refunds
If you haven’t received your refund:
• Check your bank account again
• Contact your credit card company
• Contact your bank
If you still need assistance, contact us at support@luxikos.com
9. Chargebacks & Disputes
If you have any concerns about your order, please contact us before initiating a payment dispute.
Unauthorized chargebacks without prior communication may delay resolution.
We are committed to resolving all genuine concerns fairly and professionally.
10. Contact Information
For return or refund inquiries:
Email: support@luxikos.com
Phone: +91 9007992336
Operated by:
Nexus Global Trade
Flat 302, Tower -2
Mahua Madhabi, Street No 622
Action Area IIB
Kolkata – 700161
West Bengal, India