Shipping policy
Thank you for shopping with Luxikos.
Luxikos is a brand name operated by Nexus Global Trade. All orders are processed and fulfilled under Nexus Global Trade.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Time
Estimated delivery times vary depending on your location:
• India: 3–7 business days
• International: 7–15 business days
Please note that delivery timelines are estimates and may vary due to customs procedures, carrier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on your delivery location and selected shipping method.
We may offer free shipping promotions from time to time.
4. International Shipping
For international orders:
• Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
• Luxikos (Nexus Global Trade) is not responsible for delays caused by customs clearance procedures.
5. Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
If you do not receive tracking details within the processing timeframe, please contact us at support@luxikos.com
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
• We are not responsible for lost packages
• Re-shipping fees may apply
7. Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur.
If your package is significantly delayed, please contact our support team and we will assist you in resolving the issue.
Luxikos (Nexus Global Trade) is not liable for delays caused by third-party carriers.
8. Damaged Items During Shipping
If your item arrives damaged:
• Please contact us within 48 hours of delivery
• Provide clear photos of the product and packaging
We will assess the issue and offer a suitable resolution.
9. Contact Information
For any shipping-related inquiries:
Email: support@luxikos.com
Phone: +91 9007992336
Operated by:
Nexus Global Trade
Flat 302, Tower -2
Mahua Madhabi, Street No 622
Action Area IIB
Kolkata – 700161
West Bengal, India